Terms & Conditions

Site Usage

By using this Site, you expressly agree to the following terms and conditions: By providing your name, address, telephone, or electronic mail address (collectively my “Contact Information”) or otherwise using this Site, you consent to and request for us to contact you to discuss this offer and the services and products we provide. Providing your Contact Information and your use of our Site shall be construed as a business inquiry by you of Growth Holdings, LLC. and Otonomus Hotels, even though neither entity may be affiliated with, or responsible for, the content contained on this Site.

Otonomus Hotels is thereby authorized by you to make a return telephone call to you and you agree that Otonomus Hotels may contact you using an automated telephone dialing system, prerecorded message, or by electronic mail. You agree to hold Otonomus Hotels and their related or affiliated companies harmless and hereby release and indemnify their agents and employees from any and all liability that may arise from entering your Contact Information or accessing this Site.

By making a reservation hereunder and visiting the property, you voluntarily agree to assume all of the foregoing risks and accept sole responsibility for any injury to your family members or yourself (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind, that you or your family may experience or incur in connection with your visit to the property (“Claims”). As a result, you on behalf of yourself and your family, hereby release, covenant not to sue, discharge, and hold harmless Otonomus Hotels, its employees, agents, and representatives, of and from the Claims, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or relating thereto. You understand and agree that this release includes any Claims based on the actions, omissions, or negligence of Otonomus Hotels, its employees, agents, and representatives, whether a COVID-19 infection occurs before, during, or after your visit to the property.

We understand that our website may be visited by speakers of various languages and wish to accommodate them as best we can. Since we cannot professionally translate our website into every language, we rely on Google Translate to do so. Unfortunately, such translations may not be 100% accurate. Accordingly, the English version of the website is binding where there is any discrepancy in meaning.

Special Notices: COVID-19

The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, federal, state, and local governments and health agencies recommend social distancing and have, in many locations, prohibited the congregation of large groups of people.

Otonomus Hotels and its related and affiliated entities have put in place preventative measures to reduce the spread of COVID-19. However, Otonomus Hotels cannot guarantee that you or your family will not become infected with COVID-19 while traveling to or visiting the property, either of which could increase you and your family’s risk of contracting COVID-19. By making a reservation and traveling to the property, you voluntarily assume the risk that you and your family may be exposed to or infected by COVID-19 and that such exposure or infection may result in personal injury, illness, permanent disability, or death. You further understand that the risk of becoming exposed to or infected by COVID-19 at the property may result from the actions, omissions, or negligence of yourself and others, including, but not limited to, Otonomus Hotels employees and other guests.

POLICIES & FEES

General Terms & Conditions

Prices quoted are starting rates only, per residence, per night, in U.S. dollars, and are subject to availability at the time of reservation. Prices may change without notice. Certain blackout dates, seasonal upgrade charges, day of arrival, and length of stay restrictions may apply and may vary by arrival date. The nightly Residence Rate does not include Taxes, Cleaning fees, Parking Fees, Gratuities, and/or any other hotel-related service fees, unless otherwise noted in the Rate Plan Details.

Offers are not applicable to Groups (as defined under Group Policy), nor combinable with other special offers or promotions.

Residence Reservations are not accepted by Otonomus Hotels until confirmed by confirmation number. All reservations may or may not be extended at the same rate and/or in the same residence type as an existing confirmed reservation, and guests may be required to change residence assignment.

Otonomus Hotel reserves the right to cancel or modify a residence reservation (including after the residence reservation has been confirmed) if the residence reservation includes or resulted from a mistake or error of any kind, including but not limited to, a mistake or error in the rate, location, or residence type or where it appears that a guest has engaged in fraudulent or misleading activity in making the residence reservation and/or if the deposit requirement(s) are not met due to insufficient funds or if the credit card declines at the time of deposit processing.

Full and final payment is due upon arrival. Failure to provide full payment upon check-in will result in cancellation of the reservation and denial of a residence assignment.

All rates are in US dollars unless otherwise provided.

These Terms and Conditions are subject to change at any time at the sole discretion of Otonomus Hotels.

Residences advertised may vary by location, floor level, residence layout and/or view, among residences categorized within the same residence type. Actual floor plan and/or residence design may vary from pictures shown.

Guarantee/Deposit Policy

Unless otherwise stated, a standard deposit with a credit card is required to guarantee a reservation. The standard deposit is calculated based upon the average of one night’s residence rate for the entire stay plus applicable taxes, unless otherwise stated.

Packages, promotions, and other special offers may require a deposit of the full cost/price related thereto. In addition, packages, promotions, and special offers may contain additional restrictions relating to cancellations.

A $100 USD credit card deposit is required at check-in for incidentals. Guests must have valid photo identification and cardholder must be present.

• Otonomus Hotel Las Vegas only: The standard reservation deposit at Otonomus Hotel Las Vegas is calculated based upon the first night’s residence rate plus applicable taxes, unless otherwise stated. A valid credit card with photo identification is required to check-in. The hotel does not accept cash for the required security deposit at check-in. A pre-authorization is obtained for residence rate, fees and applicable taxes, plus a $100 USD per day security deposit for incidentals. Unused portions of the pre-authorization are released by the lending institution after departure.

30+ Days Residence/Long -Term Lease

• An individual or business requiring residence of stays 30+ days may contact our Leasing department for pricing and availability.

Cancellation Policy

Unless otherwise stated in the reservation details, cancellations for most reservations must be made 72 hours before arrival by 4pm hotel time in order to avoid payment of a penalty in an amount equal to the cost of one night residence rate plus applicable taxes. Deposits are refundable if canceled within the stated cancellation window. Please check the cancellation policy on your reservation for additional information, as some reservations are non-refundable and/or have certain restrictions that apply.

Refund Policy

Please allow 3 to 4 weeks, or 1 to 2 statement billing cycles, for the processing of refunds.

Check-In Policy

The minimum check-in age at Otonomus Hotels is 21. A valid form of government-issued identification will be required to check-in. The person checking in must be authorized on the reservation if the name is different from the name in which the reservation was made. For any credit card payments made to Otonomus Hotels (e.g., for items such as, but not limited to, reservation deposit, nightly residence rate, taxes, incidentals, or other fees), the cardholder must be present at check-in and a valid form of identification will be required. Failure to do so may result in immediate cancellation of reservation and denial of residence assignment.

Early Departure Policy

In the event a guest chooses to check-out prior to the reserved check-out date, the hotel will charge an Early Departure Fee. The Early Departure Fee is calculated based on one night residence rate plus applicable taxes, unless otherwise stated in the Residence Rate details. For fully prepaid and non-refundable reservations, no refund will be provided for any portion of the reservation for Early Departure.

No Show Policy

In the event a guest No Shows to the hotel, or chooses not to check-in for any reason, the guest will forfeit the reservation deposit, unless otherwise stated in the Residence Rate details. For fully prepaid and non-refundable reservations, no refund will be provided for any portion of the reservation for No Show or failure to check-in.

Non-Smoking Policy

All residences/suites are non-smoking. Any guest found smoking, vaping, or using an e-cigarette will be charged a $500 Smoking & Specialty Cleaning Fee. Otonomus Hotels do not allow the use or possession of illegal drugs or marijuana on the property.

Maximum Occupancy Policy

Due to safety and fire code regulations, there is a maximum occupancy limit set for every residence at all of Otonomus Hotels. This occupancy limit is based on state and federal regulations in regards to the size and space of each residence. Every person, regardless of age, is considered as one (1) person and is counted toward the maximum occupancy limit of persons for that residence and location.

Dog Friendly Policy

Unless otherwise stated, most Otonomus Hotels are dog friendly. No other animal types (such as cats, birds, etc.) are permitted on any property. Emotional support animals are not considered Service Animals under Otonomus Hotels Service Animal Policy or applicable law and are only permitted on Resort property to the extent they qualify under the Dog Friendly Policy.

• “Pet Dog” or “Pet Dogs” shall only refer to dogs that do not function or serve as “Service Animals” (as defined in the Service Animal Policy set forth below).
• Otonomus Hotels will allow up to two Pet Dogs per residence. Other than Pet Dogs, no other type of animal is permitted on Otonomus Hotels except with respect to Service Animals as provided in the Service Animal Policy below.
• A Pet Dog must not exceed 60 pounds or, in the case of two Pet Dogs, they must not exceed 60 pounds in combined total weight. Height and length restrictions apply to Pet Dogs—they can be no longer than 36 inches and no taller than 36 inches.
• A mandatory, non-refundable Pet Dog Fee of $250.00 USD per reservation will be charged at check-in for Pet Dogs reported at the time of check-in. An additional $100.00 USD per reservation penalty will be charged for Pet Dogs unreported to the Front Desk at check-in and found in the residence (also known as an “Unauthorized Pet Dog Penalty Fee”).
• While a Pet Dog is in the residence, it must be supervised by the guest or crated at all times. Housekeeping will not service the residence if a Pet Dog is left unattended or not properly crated.
• When a Pet Dog is out of the residence and on property, the Pet Dog is required to be on a leash and under the control of the handler.
• In the event the Pet Dog damages any surface and/or soils/stains fabric or carpet beyond normal cleaning or repair, additional charges will be assessed to the guest, subject to the type and extent of the damage, but not to exceed 120% of fair replacement value.
• Dog Relief Areas may be provided for guest convenience. If not, guests must take their Pet Dogs outside the property’s public areas for any relief.
• The handler must pick up and properly dispose of any deposits in the designated Dog Relief Area(s).
• Guests must confirm with the Front Desk regarding the locations outside their residence where the Pet Dog is permitted. Pet Dogs are not allowed in public areas such as the lobby, restaurants, bars, fitness center, pool areas, meeting spaces, and/or common retail spaces.
• For the safety of all guests, the following dog breeds are strictly prohibited: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow, Presa Canario, and any other dog breeds at the discretion of Management. Any dog, regardless of breed, that shows aggression will be asked to be removed from the property.
• Pet Dogs with aggressive behavior or excessive barking will not be permitted to stay on the property. The owner will need to find alternative accommodations for the Pet Dog.
• All restrictions stated herein apply to Pet Dogs and not to Service Animals (as defined below).
• Failure to comply with the Dog Friendly Policy will result in the immediate removal of the Pet Dog from the Resort, up to and including the cancellation of the reservation and forfeiture of the Security Deposit. All penalty policies under the Otonomus Hotels Terms & Conditions will apply.

Service Animal Policy

Service Animals are not subject to the Pet Dog Fee or Unauthorized Pet Dog Penalty Fee. However, Service Animals are subject to damage assessments under the Dog Friendly Policy should they cause any damage to a residence.

• “Service Animal” or “Service Animals” are dogs and certain miniature horses trained to perform tasks for the benefit of a person with a disability. Examples include guiding the visually impaired, alerting those with hearing loss, pulling wheelchairs, and other tasks.
• Under applicable law, Service Animals must be harnessed, leashed, or tethered unless these devices interfere with the Service Animal’s work. In such cases, control must be maintained through voice, signal, or other effective controls.
• Team members may only ask two questions: (a) Is the dog/miniature horse a service animal required because of a disability? (b) What work or task has the dog/miniature horse been trained to perform?
• A person with a disability will not be asked to remove the Service Animal unless the Service Animal is out of control, poses a direct threat to health or safety, or is not housebroken.
• Charges for damage caused by a Service Animal will be assessed to the guest, but not to exceed 120% of fair replacement value.
• Team Members are not required to provide care or food for a Service Animal.

Damage/Theft Policy

Damage/Theft to the property committed by any guest or person while on Otonomus Hotels property grounds, including but not limited to common areas and/or property amenities, guest residences, fixtures, furnishings, artwork, decor, or linens, will incur additional charges that will be assessed to the guest or person. This is subject to the type and extent of the damage/theft, per Management’s discretion, but not to exceed 120% of fair replacement value.

Furthermore, any guest or person who negligently or intentionally causes damage to Otonomus Hotels property grounds shall be liable for damages sustained by the hotel staff, including the hotel's loss of revenue resulting from the inability to rent or lease residences while the damage is being repaired. Willful and intentional property or personal damage committed or caused by any person(s) on Otonomus Hotels property will be reported to the appropriate law enforcement agency, and Otonomus Hotels reserves all rights to pursue criminal and civil charges against those who commit acts of property or personal destruction.

Overbooking & Relocation Policy

In the extraordinary event of non-availability, due to overbooking or any other unforeseen circumstance, of a specified hotel, a substitute hotel of the same or higher quality may be used.

Non-Transferable Policy

Reservations are not transferable, and reservation name changes are not permitted.

Third-Party Website Content Policy

While Otonomus Hotels makes every effort to maintain correct and accurate Content on all non-Otonomus Hotel owned and/or managed websites and distribution systems (a.k.a. Third-Party Website or Agency), it is ultimately not the responsibility nor the obligation of Otonomus Hotels to honor or compensate for any incorrect, misrepresented, excluded, or inaccurate Content that was falsely displayed and/or promised to any Guest by any company that is not owned or managed directly by Otonomus Hotels.

For purposes of clarification, “Content” includes, but is not limited to, photography, videography, floor plans, drawings, renderings, as well as written and/or displayed descriptions/information of any kind, including but not limited to, property amenities, outlets or services, residence types/names, rate plan(s), and service fees owed to the resort (e.g., Taxes, Pet Fees, Parking Fees, Activities Fees, Local Assessments, City Fees, etc.). Any discrepancy in Content on any Third-Party Website or Agency, or distribution system, is to be resolved between the Guest and the Third-Party.

Weapons Policy

Otonomus Hotels premises are private property. The safety and security of our guests, visitors, vendors, and associates is of utmost importance. Any and all weapons, including but not limited to firearms, knives, and/or explosives, concealed or not concealed, with or without a permit, are not permitted on the premises unless expressly detailed. Sworn, on-duty State and Federal law enforcement officers and military personnel may carry weapons. Violations of this policy may be subject to Trespass laws.

ATV's, Drones & Hoverboards Policy

Any and all use of ATV’s, drones, and/or hoverboards on any Otonomus Hotels property is strictly prohibited.

Package Handling & Storage Fees Policy

The following Package Handling & Storage Fees Policy applies to Otonomus Hotel Las Vegas: Mailing & Package receiving/handling fee will apply to all items shipped to or stored at the resort prior to and/or during a guest stay. The fee for receiving/handling will be $2.00 for mail and $8.00 for packages up to 50 lbs. 51 lbs. and over will be charged a rate of $0.75 per lb. All items will be securely stored for up to 14 days before being returned to sender.

Group Policy

Unless stated otherwise, reservations with ten (10) or more residences, with or without meeting space, are considered a Group. Groups must enter into a Group Contract with separate terms, policies, and payment details.

• Otonomus Hotel Las Vegas: The Group Policy applies for 10 or more residences.